clean 6 Tips to keep Clients happy
The following 6 bullet points on how to keep your clients happy are all written in the context of you wanting the Clients to have a perfect experience, to feel comfortable to refer you to their friends and family, and they themselves asking for you for their next project.
1. Let Clients be comfortable
When you meet the Client the first time to start the project, make sure you tell them that they can always speak to you when they are not happy with something. Later, if a Client tells you they are not happy with something, it is important for you to show gratitude towards them for showing you the problem. This will, in the future, make them more comfortable to show out any problems they have. When they point out a problem and you deny it and/or come over as intimidating you might get a client that will either look for more problems, be difficult to sign off the work and give you a bad review. On the other hand the client will not show out problems, but they will still have a bad experience and might also end up with a bad review.
2. Always communicate
Keep them up to date about when you’ll start with their work, when you’ll be done etc. If you tell them a time that you’ll show up, leave or whatever and you won’t be able to make it, let the client know as long as possible before the time.
3. Always be on time
When and if you set a time with a Client for anything, always commit yourself to that time. Not only does it show respect for the Client time, but it also shows that you are dependable and diligent. It will also build on your own self-confidence.
4. Be neat and tidy
Most Clients will like their homes or offices clean and tidy. Although you are busy with a construction project, still don’t let tools and material lie around all over the place. Put all tools and material away at the end of the day. Show a little more effort by cleaning the site and removing rubble from the site on Fridays so the client can still enjoy their homes over weekends. When you finish the project, make sure you clean the site and remove all rubble.
5. Finish in time
The less time you spend to complete a project, the more likely you are to keep the client happy. Not only will you keep the client happy, you will also be more profitable, more productive, and get paid in no time.
6. Correct mistakes
We all make mistakes. Best way to deal with it is to correct if before the Client shows it out. If a Client sees a mistake, they will assume the Contractor will leave it like that if they don’t show it out. Some clients will feel bad to point out problems, and just sign off the paperwork. That will however leave our client with a bad experience and might get you a bad review.